Website Support на ModX
Оказываем профессиональное сопровождение и техническое обслуживание сайтов на ModX. Поддерживаем работоспособность, делаем обновления и защищаем от ошибок
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Non-stop
Фокусируйтесь на бизнесе, а мы решим технические вопросы за вас
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In one click
Решение любых технических задач: профессиональная помощь в один клик
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Прозрачная отчетность
All задачи и затраченное время фиксируем в CRM. Платите только за потраченные часы
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Быстрое реагирование
Быстро и эффективно решаем любые технические проблемы
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Описание
Квалифицированное сопровождение сайта – правильное решение для бизнеса, позволяет с максимальным удобством и минимальным вовлечением заказчика выполнять работы по техническому обслуживанию, программированию, верстке, дизайну, разработке, обновлению и продвижению.
Support
- Software and plugin updates
- Creating a site backup in storage
- Liaising with the hosting provider's support
- Installing CMS updates
- SSL certificate installation
- Content management
- Adding new products and services
- Adding price lists
- Tracking promotion relevance
Pricing
* Unused hours expire at the end of the month
** 10ч – время реакции до 4 часов, работ проводимых единовременно, не более одной задачи
30ч – время реакции до 3 часов, работ проводимых единовременно, не более двух задач
100ч – время реакции до 2 часов, работ проводимых единовременно, без ограничения
200ч и 300ч – время реакции до 1 часа, работ проводимых единовременно, без ограничения
How we work
- You submit a request on the site or contact us by phone
- We clarify the details with you and help you fill in the brief
- We analyze your current metrics
- We prepare a proposal with a detailed description of the work ahead and result forecasts
- We arrange a meeting, agree the terms and sign a contract with guarantees
- We select key phrases, focusing first on commercial queries
- We prepare a list of landing pages for further work
- Together with you we define priority phrase groups and pages to optimize
- We run a series of SEO audits: general, technical and commercial
- We optimize meta tags and headings on the promoted pages
- We fix technical errors and speed up the site where possible
- We improve behavioral factors on the pages
- On average a site is analyzed and optimized across 350 parameters defined in search engine guidelines
- We write and publish search-optimized content on the promoted pages
- We select images and infographics
- We review and recommend improvements to navigation
- We analyze the key commercial factors and site elements
- We analyze user behavior
- We work on increasing CTR in search results and reducing the bounce rate
- Every month we send you a report on the work done and the results achieved
- We prepare and agree a work plan for the next period
Supported sites and CMS
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Популярный фреймворк для веб-разработки на языке Python, который облегчает создание и поддержку веб-приложений
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PHP-фреймворк с открытым исходным кодом, предназначенный для создания сложных сайтов и веб-приложений
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Популярная JavaScript-библиотека для построения пользовательских интерфейсов
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Прогрессивный фреймворк для создания интерактивных пользовательских интерфейсов
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Система управления содержимым с открытым исходным кодом и лицензией, написанная на PHP и использующая MySQL или MS SQL для хранения данных
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Система управления контентом (CMS), разработанная российской компанией «Битрикс»
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Популярная система управления контентом, которая используется для создания и управления веб-сайтами и блогами
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Система управления содержимым и программное обеспечение для интернет-магазинов, созданная на PHP
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And others
Other systems and technologies can always be discussed with a manager.
Team проекта
Our case studies
All case studiesCommon tech support questions
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What tasks will you solve?
We solve tasks of any complexity! To estimate timelines, please send a task description in any form convenient for you, or tell us by phone at +20 100 805 3953. For regular clients, a personal dashboard with task tracking is available.
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What's included?
Each plan includes a mandatory list of work performed by our specialists in during the month, namely:
- uptime monitoring;
- virus diagnostics with subsequent removal (removal is included in the "Basic" plan, only when using subscription hours for this work)
- backups (including the database);
- interaction with the hosting provider (monitoring rental renewals, administration, working with email services, checking limits of allocated resources (disk quota, server load, etc.)
- visual check of content relevance (promotion dates, banners, news on home page)
Within each plan, there is a set number of our specialists' hours, which you can use for any work (design, content, technical improvements, etc.)
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How does task setting and effort estimation work?
A personal manager works with each client, advising you on matters of the site and, together with the technical team, develops the optimal solution of the assigned task. Tasks can be submitted in any way convenient for you (personal dashboard, phone, email, messengers, etc.). The manager will clarify all questions and details to correctly formulate the brief for the development and support team. After that, you receive a response on timelines* and, for one-time payments, the cost solutions.
*there are situations when it's difficult to estimate task completion at the stage of setting it. In such cases, our company provides a range for timelines and cost of completion, with final billing based on actual labor in standard hours.
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What is the response time for a task?
For subscription clients, depending on the plan, response time is from 1 hour. We begin all urgent tasks immediately.
For clients on the deposit plan, task completion times depend on the workload of our technical department and are agreed upon when the task is set.
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What experience do your specialists have?
All staff have at least 3 years of experience and regularly take advanced training courses.
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Is cooperation possible with individuals or only legal entities?
We work with both legal entities and individuals. For subscription plans — a contract is signed specifying all guarantees and terms of cooperation. For one-time work, cooperation without a contract is possible.
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Do you take responsibility?
We guarantee our work. Most changes are made on a test version of the site, and only after review and approval are they moved to the live one.
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What reporting do you provide?
We provide reports every month in a format convenient for the client. By default, the report is a table with links to the results of completed work, indicating labor costs.