Technical support
Comprehensive support for your website
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Non-stop
Focus on your business while we handle all technical issues for you
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One click away
Any technical task resolved: professional help just one click away
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Full transparency
All tasks and time spent are logged in CRM. Pay only for the hours used
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Fast response
We resolve any technical issue quickly and efficiently
Website Technical Support and Maintenance Services
Website technical support – is an indispensable tool for ensuring uninterrupted operation of your business. From resolving technical failures to updating software and preventing security breaches – our team of professionals is ready to provide you with the necessary support so you can focus on growing your business, knowing that your website is in safe hands
Popular Technical Support Tasks
- Software & plugin updates
- Creating website backups in cloud storage
- Liaising with hosting provider technical support
- Installing CMS updates
- Installing SSL certificates
- Content management
- Listing new products and services
- Adding price lists
- Monitoring current promotions
Technical Support Pricing Plans
* Unused hours expire at the end of the month
** 10h – response time up to 4 hours, tasks performed simultaneously, no more than one task
30h – response time up to 3 hours, tasks performed simultaneously, no more than two tasks
100h – response time up to 2 hours, tasks performed simultaneously, without limitation
200h and 300h – response time up to 1 hour, tasks performed simultaneously, without limitation
What Is Included in Website Technical Support?
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Common tasks we handle
- Software & plugin updates
- Creating website backups in cloud storage
- Liaising with hosting provider technical support
- Installing CMS updates
- Installing SSL certificates
- Implementing online payments
- Fixing 404 errors, 301 redirects
- Code validation and standardization
- Restoring website operation in case of failures
- Email service configuration
- Admin panel configuration
- Analytics system setup
- Domain migration
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Layout and design
- Redesign
- Banner and promotion design
- Image processing
- Improving navigation and usability
- Creating versions for all devices
- Logo development
- Creating presentations
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Website content management
- Content management
- Listing new products and services
- Adding price lists
- Spam removal
- Creating product cards
- Adding new articles
- Updating website information
- Publishing news
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We work with any websites
- E-commerce stores
- Catalog websites
- Corporate websites
- Business card websites
- Landing pages
- E-commerce websites
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Didn't find the service you need?
Submit a request and our manager will promptly consult you on your question
Supported Websites and CMS
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A popular web development framework for Python that simplifies creating and maintaining web applications
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PHP-an open-source framework designed for creating complex websites and web applications
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A popular JavaScript library for building user interfaces
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A progressive framework for creating interactive user interfaces
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An open-source content management system written in PHP using MySQL or MS SQL for data storage
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Content management system (CMS), developed by the company «Bitrix»
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A popular content management system used for creating and managing websites and blogs
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A content management system and e-commerce software built on PHP
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And others
Other systems and technologies can always be discussed with our manager.
Why Choose Us?
Fast and professional technical support from Voctos – is a key factor for the successful development of your online business. Our specialists are ready to promptly respond to any technical issues, ensuring uninterrupted operation of your web resource. We guarantee minimal downtime and reduced revenue losses through fast and high-quality resolution of all technical matters. Our team of professionals takes care of the security and stability of your website, so you can focus on business development. Trust Voctos – and your online project will always be in safe hands
Frequently Asked Questions About Technical Support
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What tasks will you handle?
We handle tasks of any complexity! To estimate timelines, please send a task description in any format convenient for you, or tell us by phone +20 100 805 3953. Regular clients have access to a personal account with task management.
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What's included?
Each plan includes a mandatory list of tasks performed by our specialists during the month, specifically:
- performance monitoring;
- virus diagnostics with subsequent removal (removal is included in «Basic» plan, only when using subscription hours for these tasks)
- data backup (including the database);
- interaction with the hosting – provider (monitoring service renewal, administration, working with email services, checking allocated resource limits (disk quota, server load, etc.)
- visual content relevance check (promotion deadlines, banners, news on the homepage)
Each plan includes a certain number of hours from our specialists, which you can use for any tasks (design, content, technical modifications, etc.)
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How does the task assignment and effort estimation process work?
Each client works with a personal manager who advises you on website matters and develops the optimal solution together with the technical team. Tasks can be submitted in any way convenient for you (personal acccount, phone, email, messengers, etc.). The manager will clarify all questions and details to correctly formulate the technical requirements for the development and support team. Afterwards, you receive a timeline* and in the case of a one-time payment, the cost of the solution.
*There are situations where it is difficult to estimate task completion at the assignment stage. In such cases, our company provides a range of timelines and costs and the final calculation is made based on actual hours worked.
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What is the response time for a submitted task?
For subscription clients, depending on the plan, the response time is from 1 hour. We start all urgent tasks immediately.
For deposit plan clients, task completion times depend on the workload of our technical team and are agreed upon when the task is submitted.
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What experience do your specialists have?
All employees have at least 3 years of experience and regularly attend advanced training courses.
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Is it possible to work with individuals or only with legal entities?
We work with both legal entities and individuals. For subscription plans – a Contract is signed specifying all guarantees and cooperation terms. For one-time tasks, cooperation without a formal Contract is possible.
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Do you take responsibility?
We provide a warranty on our work. Most changes are made on the test version of the site and only after verification and approval are they transferred to the main site.
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What reporting do you provide?
We provide monthly reports in a format convenient for the client. By default, the report – is a table with links to the results of completed work with time spent indicated.
Project Team
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Head of Technical Department Mikhail Galkin
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Developer Marko Blagojevic
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Developer Sergey Boldyrev
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Content Manager Elena Egorova
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DEVELOPER Svyatoslav Sechenov
Trusted by
Reviews About Us
All Reviews-
diasoft.ru
Elena Lange
Marketing Director at «Diasoft»
The company «Diasoft» expresses gratitude to the company «SEO-Intellect» for the work done on search engine promotion of the diasoft.ru website. We note positive dynamics across a number of key indicators and appreciate your professional approach to solving the tasks set. We look forward to continued productive cooperation -
clinicnacpp.ru
Alexander Kazakov
General Director of LLC «Medical Clinic NAKFF»
LLC «Medical Clinic NAKFF» sincerely thanks the team of the company «Voctos» for the successful cooperation and professional support in the SEO promotion project for our website. Thanks to your experience, attentive approach and high level of expertise, we were able to significantly improve the website's visibility in search engines, attract new visitors and strengthen our clinic's position in the digital space. We especially want to note your responsible attitude to the tasks set, promptness in resolving issues and willingness to offer effective solutions for the development of our project -
lada-kudrovo.ru
Konstantin Meshkov
General Director of LLC «Lada Kudrovo»
Thanks to your expert approach and effective solutions in search engine optimization, we were able to significantly improve our website's rankings, increase traffic and attract new clients. We especially appreciate your attention to detail, promptness in resolving tasks and flexibility in your work. We are happy to partner with your company and are confident that our cooperation will continue to grow, bringing new successes and achievements. We wish your team continued growth, interesting projects and professional victories! -
newtort.ru
Marat Gevorkyan
Confectionery Owner «New Tort»
We have been working with you since 2018, and during this time we have confirmed your high professionalism, attentive approach and responsibility. Thanks to your work, our website holds stable and strong positions in search engines, which allows us to be competitive in our niche. We especially want to note the regular monthly adjustment of meta tags and article publication, which contributes to improving the website's visibility in search engines and boosting positions for key queries. Your specialists always promptly respond to changes in search algorithms and propose optimal solutions to maintain and strengthen the results achieved. We appreciate your involvement, transparency in reporting and willingness to accommodate our wishes -
brp-pride.ru
Oleg Khromchenko
General Director of LLC «Meridian"
We sincerely thank you for your professional and responsible attitude towards promoting our website. Thanks to your work, we see a noticeable increase in traffic and improvement in positions for key queries. We especially appreciate your responsiveness, attention to detail and commitment to achieving shared goals. We look forward to continued successful cooperation and are confident that together we can reach new heights -
nowfoods-shop.ru
Sergei Galkin
Sole Proprietor
We hereby express our gratitude to «SEO-Intellect» for their responsible attitude to work and high professionalism. Clear understanding of common goals makes our cooperation productive and mutually beneficial. Many projects have been implemented together, representing true creative achievement. We hope that this creative partnership will continue to bring mutual benefit -
praktik72.ru
Ekaterina
Marketing Team Lead at LLC «New Life»
We highly value your professional approach to promoting our website. We especially want to note the comprehensive nature of the services provided: 1. Prompt technical support and website improvement: Having a competent developer-programmer on your team – is a great advantage. All necessary corrections and improvements to the website are made timely and with high quality. 2. High efficiency and customer focus: We consistently note your quick response to our questions and requests. The willingness to promptly include new tasks greatly simplifies our interaction and increases its effectiveness. We thank you for your professionalism, responsibility and commitment to achieving common goals! We look forward to the continuation of our successful partnership -
shiyanbin.ru
Nadezhda Stepanova
General Director of the Shaolin Qigong and Kung Fu School
During our joint project, we not only saw a significant improvement in search engine rankings, but also experienced a substantial increase in targeted traffic and, as a result, an improvement in our business metrics. Your recommendations, analytics and timely actions helped achieve the set goals and strengthen our online presence. We especially want to note: • The high level of expertise of your team in the field of SEO; • Fast response to our requests and prompt resolution of tasks; • Transparency and openness in work. We are glad that we chose your company as a partner. We look forward to continued cooperation and new successes in future projects -
letbefit.ru
Anastasia Grashkina
General Director of LetBeFit.ru
We have been working with «SEO-Intellect» almost since the very beginning of our service. They quickly took on our website, suggested how it needed to be changed to reach the TOP of search results. During the changes, your account manager took a proactive position and personally advised the developers on controversial issues. The result exceeded all our expectations - we confidently reached the TOP for the key queries of our niche. Further work continued in the same vein - fast, productive, concrete. I want to note that the employees of «SEO-Intellect» truly know their business and are at the forefront of SEO technologies. We sincerely recommend them to our friends and partners. -
mini-borishof.ru
Kirill Puzyrev
Brand Manager at BorisFof MINI
The company BorisFof MINI expresses its appreciation for the assistance with SEO promotion of the corporate website and is grateful to all Voctos employees for their professionalism and attentive approach to work. By turning to the agency, we received comprehensive support, thorough consultations and prompt task execution at every stage of our cooperation. We note the high quality of feedback, the friendliness of agency managers and the speed of identifying all problem areas during the cooperation process. Specialists deeply immersed themselves in the business domain and offered effective solutions, resulting in excellent outcomes. We thank Voctos for the professional support and speed of work. -
smotra-moto-shop.ru
Alexander Kusakin
Online Store Owner «Smotra-Moto-Shop.ru»
Thank you for the help in promoting our online motorcycle gear store for the queries we jointly selected and developed. Transparent pricing, ultimately a reasonable level of costs with a tangible result. The website received comprehensive support, because the Voctos team both collected queries with high quality and conducted detailed technical and commercial audits and constantly analyzes each implementation on the site. At the agency I chose a plan with a fixed monthly subscription fee, as a result of which I clearly understood how much to pay and what budget to plan for. A convenient, clear, comprehensive approach with large monthly reports – suits me perfectly. By the way, I recommended Voctos to friends and received a nice discount on the subscription fee. -
royalvinyl63.ru
Smirnova O.S.
General Director of Royal Vinyl store
«Royal Viny» expresses gratitude to the company Voctos for the effective work in promoting our website. We would like to note the comprehensive and attentive approach to any issues, as well as to achieving the set goals and their clear execution. We express confidence in further productive cooperation at such a professional level. -
oratoris.ru
Anton Dukhovskiy
General Director «of the ORATORIS School of Public Speaking»
We thank Voctos for the work done. We have been using Voctos services for more than five years and are very satisfied with the service and services provided by the company. I want to note the professionalism of the employees and thank them for their quality and skilled approach to work. The managers who work with us are always available. Everyone is very attentive and are true professionals. Websites made by them – are stylish, reliable and always reach the top. We recommend Artur Latypov and his company Voctos to all partners, colleagues and friends. -
mssglonass.ru
M.G. Feskov
General Director of LLC «Mobile Satellite Systems»
The company LLC «Mobile Satellite Systems», thanks the employees of Voctos agency and personally Artur Latypov for comprehensive assistance in website optimization and promotion. During our cooperation, all formulated goals were achieved and urgent issues were resolved promptly. Agency specialists performed their work with high quality, within agreed timelines, were always available and ready to answer any questions that arose. We are pleased to recommend Voctos advertising agency to colleagues and are ready to continue cooperating with its competent and responsible employees. -
alfazvuk.ru
Shuravin A.S.
General Director of LLC «Alfa Technologies»
On behalf of the company, we want to express gratitude to the team «SEO-Intellect». We are glad that we entrusted the comprehensive promotion of our official website alfazvuk.ru specifically to «SEO-Intellect» and we know we made the right choice! With the help of the SEO-Intellect team, we managed to solve a number of problems with the website. The number of visitors from search engines increased and the number of inquiries from the website grew. Thank you very much! We wish «SEO-Intellect» financial prosperity, stable development and new, interesting projects.
